The system creates a new System Information file each Do not place the cursor within the body of the report before exporting the file. Select File, Export and give the file a name noting where it is located. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs,Īccessories, System Tools, System Information). Please provide a copy of your System Information file.
To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Please download and run Driver View and upload a copy of What is your computer make and model? If not a branded computer what is your motherboard make and model? You shouldĪlso make certain that the box before "Hide extensions for known file types" is not checked. You may need to scroll down to see the second item. To show hidden files type Folder Options in the searchīox above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to change your settings in Windows to be able to see the file.
The dump file will be created at c:\windows\minidump. Please upload copies of your dump files as shared files (excluding any more than one month old or before you used a system restore point) to your OneDrive with a link here.